Scott-Reid Solutions Ltd
Training Directory

Training Directory

Coaching and Mentoring

COMMUNICATION
Effective communication
NLP
Persuading and influencing
Introduction to Negotiation
Advanced Negotiation
CUSTOMER SERVICES
Selling Skills for customer service
Handling customers professionally
Managing difficult and demanding customer situations

EMPLOYMENT LAW
Introduction to contract law
Essentials of employment law
Advanced Employment Law
Health and Safety at Work
HEALTH AND SAFETY
Health and Safety at Work
Health and Safety Legislation Update



HUMAN RESOURCES
Introduction to HR
Managing Change
Managing Performance
Managing redundancy and restructuring
Managing Staff
Recruitment and selection – strategies and skills
PRESENTATION SKILLS
Advanced professional presentation skills
Mastering the art of public speaking
Presentation skills using Microsoft PowerPoint
Introduction to presentation skills

SALES
Sales Skills for Starters
Consultative Selling
Selling on the Telephone
Sales Management
Excellent Customer Service
The Basics of Negotiation
A Strategy for Negotiating












LEADERSHIP AND MANAGEMENT
Advanced Negotiation skills for senior managers
Change management
Facilitation skills
Leadership
Managing with emotional intelligence
Art of conducting effective meetings
Coaching for performance
Communication skills
Conflict resolution
Developing team performance
Managing excellence
Managing difficult situations
Essentials of management
Human resources for non HR managers
Introduction to management
People and team management
Managing diversity
Managing talent
Motivational techniques
Project management
PERSONAL DEVELOPMENT
Realise your potential
Assertiveness at work
Develop self esteem and assertiveness
Discovering the secrets of self confidence
Developing impact and influence
Self belief for peak performance
Emotional intelligence at work
Essentials of personal development
Stress management
Time management