Coaching and Mentoring
| COMMUNICATION Effective communication NLP Persuading and influencing Introduction to Negotiation Advanced Negotiation | CUSTOMER SERVICES Selling Skills for customer service Handling customers professionally Managing difficult and demanding customer situations | EMPLOYMENT LAW Introduction to contract law Essentials of employment law Advanced Employment Law Health and Safety at Work |
| HEALTH AND SAFETY Health and Safety at Work Health and Safety Legislation Update | HUMAN RESOURCES Introduction to HR Managing Change Managing Performance Managing redundancy and restructuring Managing Staff Recruitment and selection – strategies and skills | PRESENTATION SKILLS Advanced professional presentation skills Mastering the art of public speaking Presentation skills using Microsoft PowerPoint Introduction to presentation skills |
| SALES Sales Skills for Starters Consultative Selling Selling on the Telephone Sales Management Excellent Customer Service The Basics of Negotiation A Strategy for Negotiating | LEADERSHIP AND MANAGEMENT Advanced Negotiation skills for senior managers Change management Facilitation skills Leadership Managing with emotional intelligence Art of conducting effective meetings Coaching for performance Communication skills Conflict resolution Developing team performance Managing excellence Managing difficult situations Essentials of management Human resources for non HR managers Introduction to management People and team management Managing diversity Managing talent Motivational techniques Project management | PERSONAL DEVELOPMENT Realise your potential Assertiveness at work Develop self esteem and assertiveness Discovering the secrets of self confidence Developing impact and influence Self belief for peak performance Emotional intelligence at work Essentials of personal development Stress management Time management |